Privacy Policy

Dandelion Therapy
Privacy Policy
Last Updated: 17.06.2026

Introduction

This Privacy Policy explains how Ali Husbands, trading as Dandelion Therapy ("I", "me", "my"), collects, uses, stores, and protects your personal information when you use this website or engage with my counselling services.

I am committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the ethical standards of the counselling profession.

Data Controller

The Data Controller responsible for your personal information is:

Ali Husbands
Trading as Dandelion Therapy
Acorn House
Midsummer Boulevard
Milton Keynes
MK9 3HP

Email: ali.husbands@btinternet.com

 

Information I Collect

I may collect and process the following personal information:

• Name
• Date of birth
• Email address
• Telephone number
• Postal address
• Emergency contact details
• Information provided through      contact forms, emails, telephone calls, or enquiries
• Appointment and attendance      records
• Counselling records and      session notes
• Payment and invoicing      information
• Website usage information      collected through cookies and analytics

I only collect information that is necessary to provide counselling services and manage enquiries effectively.

How I Collect Information

I may collect information when:

• You contact me via my      website, email, telephone, or social media
• You complete an enquiry form
• You book an appointment
• You enter into a counselling      agreement with me
• You participate in      counselling sessions
• You make payments for      services
• You use this website

Lawful Basis for Processing

Under UK GDPR, I process personal information under one or more of the following lawful bases:

• Performance of a contract      for the provision of counselling services
• Legitimate interests in      managing and operating my counselling practice
• Compliance with legal      obligations
• Explicit consent where      required

Information relating to physical or mental health is considered special category data. This information is processed only where necessary for the provision of counselling services and in accordance with UK GDPR requirements.

How Your Information Is Used

Your information may be used to:

• Respond to enquiries
• Arrange and manage      appointments
• Provide counselling services
• Maintain professional client      records
• Communicate with you      regarding appointments or services
• Process payments and issue      invoices
• Meet professional, legal,      insurance, and safeguarding obligations
• Improve website performance      and functionality

I will never sell your personal information to third parties.

Confidentiality

Confidentiality is a fundamental aspect of counselling.

Information shared during counselling sessions will remain confidential except where:

• You have given your consent      for disclosure;
• There is a serious risk of      harm to yourself or another person;
• Disclosure is required by      law;
• A court orders disclosure;
• Safeguarding concerns arise      regarding a child or vulnerable adult;
• Professional consultation or      supervision is required, in which case identifying information will be      minimised wherever possible.

Where appropriate and practicable, I will discuss any proposed disclosure with you beforehand.

Supervision

As required by professional standards, I attend regular clinical supervision to support safe and effective practice.

Client work may be discussed anonymously within supervision. Reasonable steps are taken to ensure that clients cannot be identified.

Record Keeping and Retention

I keep counselling records securely and only for as long as necessary to fulfil professional, legal, insurance, and ethical obligations.

Records may be stored electronically using password-protected systems and/or in secure physical storage.

Retention periods are as follows:

• Adult client records: retained for 7 years      following the end of counselling.
• Children and young people's      records: retained      until 7 years after the client's 18th birthday.

At the end of the retention period, records are securely destroyed.

Data Security

I take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction or damage
• Unlawful disclosure
• Misuse or alteration

While every effort is made to protect personal information, no method of internet transmission can be guaranteed to be completely secure.

Sharing Information

Your information may be shared only where necessary with:

• Clinical supervisors
• Professional advisers such      as accountants
• Secure technology providers      used in the operation of my practice
• Insurers where required
• Regulatory, legal,      safeguarding, or law enforcement authorities where disclosure is legally      required

Any third parties are expected to maintain appropriate standards of confidentiality and data protection.

Cookies

This website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can manage cookie preferences through your browser settings.

Where required, consent will be obtained before non-essential cookies are placed on your device.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your      personal information
• Request correction of      inaccurate or incomplete information
• Request erasure of      information in certain circumstances
• Request restriction of      processing
• Object to processing
• Request data portability      where applicable
• Withdraw consent where      processing relies on consent

To exercise any of these rights, please contact me using the details provided above.

Complaints Procedure

I am committed to providing a professional, ethical, and respectful counselling service. If you are dissatisfied with any aspect of the service provided by Dandelion Therapy, I encourage you to raise your concerns as soon as possible.

Stage 1: Informal Resolution

Where possible, concerns should first be discussed directly with me. Many issues can be resolved quickly through open communication.

Stage 2: Formal Complaint

If the matter cannot be resolved informally, a formal complaint may be submitted in writing by email or post.

Please include:

• Your name and contact      details
• A description of your      complaint
• Any relevant dates or      supporting information
• Details of the outcome you      are seeking

I will:

• Acknowledge your complaint      within 5 working days
• Investigate the matter      fairly and impartially
• Provide a written response,      normally within 20 working days
• Keep you informed if      additional time is required

Stage 3: Professional Body Complaint

If you remain dissatisfied after receiving my final response, or if you believe there has been a breach of professional standards, you may contact the professional body with which I am registered:

British Association for Counselling and Psychotherapy (BACP)

As a registered member of the BACP, I am bound by the BACP Ethical Framework for the Counselling Professions and accountable to its professional conduct procedures.

Further information can be found at:

BACP Professional Conduct Procedure

Data Protection Complaints

If you have concerns about how your personal information has been handled, please contact me first so that I can attempt to resolve the matter.

If you remain dissatisfied, you have the right to complain to the:

Information Commissioner's Office (ICO)

Information Commissioner's Office (ICO)

Telephone: 0303 123 1113

Changes to This Policy

This Privacy Policy may be amended from time to time to reflect changes in legal, regulatory, or operational requirements.

The most current version will always be available on this website.

Contact Details

Ali Husbands
Dandelion Therapy
Acorn House
Midsummer Boulevard
Milton Keynes
MK9 3HP

Email: ali.husbands@btinternet.com

 

For any questions regarding this Privacy Policy or the handling of your personal information, please contact me using the details above.